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Replacer Terms of Service

Last updated: 03 Apr, 2026

Plain-Language Summary

This summary is for convenience only and is not legally binding. The Full Terms below govern your use of the platform.

Welcome to Replacer! Here’s what you need to know:

1. Access and Plans

Free plan includes:

  • Articles, case studies, solution content, supplier info.
  • Unlimited properties, but limited saves (2 items, 1 scenario, 2 solutions, 2 flagged items).
  • Access supplier central directory.
  • Participate in community discussions (limited profile).
  • No CSV export; no ability to invite collaborators.

Pro plan (paid) includes:

  • Unlimited saves, scenarios, solutions, and flagged items.
  • Unlimited properties with multi-user collaboration.
  • Per-seat billing (monthly/annual via Stripe). A seat covers a user across all properties they are a member of.
  • CSV export and full discussion profile.
  • Seats can be reassigned at your discretion.
  • Only Pro users can invite collaborators to a property. Invitations may include a seat from your subscription or require the invitee to purchase their own.

2. Billing

  • Automatic renewal unless cancelled.
  • Prorated refunds available via Stripe.
  • Upgrades/additions immediate; downgrades anytime.
  • Cancelled Pro accounts are downgraded to Free at the end of the current billing period. You retain property membership and data visibility, but revert to Free usage limits.

3. Property and Data

  • Property ownership: administered by the user/business account that created it.
  • Invites & seats: users control who has access.
  • Data deletion: deleting your account deletes all your data.
  • Export: Exporting footprint data directly from the app is a Pro feature, contact Replacer to export your data, requests fulfilled within 30 days.
  • Aggregated anonymised data may be used for analytics.
  • Content posted in public community areas may be reused by Replacer indefinitely.

4. Rules

  • No illegal, harmful, or false content.
  • You indemnify Replacer for misuse or law violations.
  • We may remove content or ban users.

5. Suppliers & Third Parties

  • Supplier info vetted but we do not guarantee accuracy.
  • Third-party links used at your own risk.

6. Availability

  • Platform provided “as-is”, on best-efforts basis.
  • We can update, suspend, or discontinue features at any time.

7. Liability

  • Maximum liability: amount paid in previous 12 months; Free users: £0.
  • No liability for indirect or incidental losses.
  • Does not limit liability for death, personal injury, or fraud.

8. International Users

  • Users outside the UK access the platform at their own initiative.
  • We make no guarantee the platform complies with local laws.
  • Data may be stored or processed outside your country under adequate safeguards.

9. Consumer Users

  • If you use Replacer as a consumer (not business), local consumer law may apply.
  • Certain rights (e.g., cancellation, refunds) may override these terms.

Full Terms of Service

1. Definitions

  • “Replacer”, “we”, “us”: Replacer Ltd (England & Wales).
  • “User”, “Customer”: any individual or business registering.
  • “Free Account” / “Pro Account”: as described above.
  • “Property”: a workspace (also referred to as a “business profile”) to track items, ROI, and solutions.
  • “Platform”: website, application, and services.

2. Acceptance

Creating an account or clicking “I agree” means you accept these Terms.

3. Account Creation

  • Provide accurate info; one login per account.
  • Users under 18 cannot create accounts.

4. Subscriptions

  • Pro accounts are per-seat, billed monthly/annual via Stripe.
  • Automatic renewal unless cancelled.
  • Refunds prorated via Stripe.
  • Upgrades/additions immediate; downgrades take effect at the end of the current billing period.

Payment is processed by Stripe, which acts as an independent data controller/processor for payment data. Stripe’s own terms and privacy policy apply to payment processing.

5. Property & Seat Management

  • All accounts: unlimited properties.
  • Free accounts: limited saves, no collaborators.
  • Pro accounts: unlimited saves, multiple seats; owner controls seat assignment. A seat grants Pro access across all properties the user belongs to.
  • Only Pro users can invite others to a property, either by allocating a seat from their subscription or requesting the invitee to purchase their own.
  • Property data owned by the creator.

6. User Content & Conduct

  • No illegal, offensive, or false content.
  • Indemnity: Users indemnify Replacer for misuse, law violations, or posting prohibited content.
  • Replacer may remove content or ban users.
  • Replacer retains perpetual rights to display or reuse content posted in public community areas (e.g., forum discussions). This does not apply to private property data.

7. Supplier & Third-Party Content

  • Supplier info vetted but accuracy not guaranteed.
  • Third-party links used at your own risk.

8. Data & Privacy

  • Users own their input data.
  • Aggregated anonymised data may be used for analytics/benchmarking.
  • Account deletion = data deletion.
  • Data export requests fulfilled within 30 days via Replacer support.
  • Privacy processing governed by Privacy Policy.
  • Replacer is Data Controller; Stripe is independent processor/controller for payments.

The platform uses cookies and analytics tools (including Google Analytics). See our Cookie Policy for details.

9. Community Features

Community discussions and forums may be available on the platform.

  • Free users may view community content, post and interact.
  • Content posted in community areas is public and may be viewed by other users.
  • Replacer may moderate, remove, or highlight community content at its discretion.

10. Beta Features

  • Beta modules are use at your own risk.

11. Availability

  • Platform on best-efforts basis; no uptime guarantee.
  • Features may be updated, suspended, or discontinued.

12. Liability

  • Maximum liability = amount paid in previous 12 months; Free users = £0.
  • No liability for indirect, incidental, or consequential damages.
  • Liability for death, personal injury, or fraud not limited.

13. Termination

  • Users may terminate anytime.
  • Pro accounts revert to Free at the end of the billing period, with prorated refund for unused time. Users retain property membership and data visibility but revert to Free usage limits.
  • Deleted accounts = deleted data.

14. Intellectual Property

  • Platform IP belongs to Replacer.
  • Users retain rights to their own data.

15. Communications

Users consent to service emails when registering.

Marketing emails may be sent with user consent and unsubscribed at any time.

16. International Users

  • Users outside UK use platform at their own initiative.
  • Data may be processed/stored outside your country under adequate safeguards.
  • Local law may affect consumer rights.

17. Governing Law

England & Wales law governs; exclusive jurisdiction: courts of England & Wales.

18. Updates to Terms

  • Replacer may update terms anytime.
  • Material changes notified via email to registered address 30 days in advance.

19. Contact

Questions or support: hello@replacer.com